Returns & Exchanges
At Carbatec, we want you to be completely satisfied with your home and woodworking purchases. If a tool or accessory doesn't meet your expectations, our straightforward return policy ensures a hassle-free resolution within 30 days of purchase.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return, or contact our customer support team to start the process manually.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.
Ship to Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians inspect the returned goods for quality assurance, we will process your refund or exchange back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing